Responsible gambling

At Lucky Hills Casino, we take responsible gaming very seriously. We want to ensure that all our players have a safe and enjoyable experience on our platform. If you or someone you know is experiencing problems with gambling, please don't hesitate to reach out for help.

Tools and Features

We offer a range of tools and features to help you manage your gaming habits:

• Deposit Limits: Set daily, weekly, or monthly limits to control how much you spend.
• Loss Limits: Set limits based on your betting history to prevent significant losses.
• Session Reminders: Track your gaming sessions and take regular breaks.
• Self-Exclusion: Temporarily or permanently exclude yourself from our platform for a minimum of 1 year.

Support Organizations

We understand that sometimes, players may need additional support. That's why we've linked to reputable organizations that provide help with problem gambling:

• Gambling Therapy: A UK-based organization offering free online therapy sessions and resources.
• Our Support Team: Our trained staff are available 24/7 to answer your questions and concerns.

Marketing Exclusion

If you've self-excluded yourself from our platform, we'll ensure that you're not targeted with marketing materials.

Responsible Gaming Policy

We're committed to providing a safe gaming environment for all our players. Our responsible gaming policy is designed to help prevent problem gambling:

• Age Verification: We verify the age of all new players to ensure they meet our minimum age requirement.
• KYC Verification: We require Know Your Customer (KYC) verification to prevent money laundering and identity theft.
• Deposit Limits: We enforce deposit limits to prevent excessive spending.
• Loss Limits: We monitor player losses to identify potential problem gamblers.

If You Need Help

Don't hesitate to reach out if you or someone you know is experiencing problems with gambling:

• Contact our support team via live chat, email, or phone.
• Visit our FAQ section for more information on responsible gaming.
• Use one of the above-mentioned support organizations for free online therapy sessions and resources.

Remember, we're here to help. Take control of your gaming habits today.